Shipping policy

At Fila Gioia 3D Lab, we are committed to getting your order to you quickly and safely. Below are the shipping and delivery terms that apply to purchases made on our website.

1) Order Processing

  • Preparation time: 1 to 2 business days after payment confirmation.
  • Orders placed after the daily cutoff time will be processed on the next business day.
  • During promotional periods, holidays or seasonal peaks, processing times may be longer.

2) Estimated Delivery Times

  • Italy: 2 to 5 business days after shipment.
  • European Union: 3 to 7 business days after shipment.
  • International Orders: 7 to 20 business days after shipment, depending on the destination country.
Delivery times are estimates provided by the carriers and may vary for reasons beyond our control (weather conditions, transportation delays, customs clearance, high volumes, etc.).

3) Carriers and Tracking

  • We ship with reliable carriers and postal services, depending on the destination and the size of the package.
  • Once your order has shipped, you will receive the tracking number by email.
  • If you do not receive tracking information within 48 business hours of shipment, contact us: Contact Form or socialmedia@filagioia.com.

4) Shipping Costs

  • Shipping costs are shown at checkout before payment.
  • Standard shipping is free in Italy on orders over €100.
  • International orders may be subject to additional costs.

5) Addresses, Failed Deliveries and Reshipments

  • Please make sure your shipping address and contact details are correct at the time of purchase.
  • In the event of an incorrect address, failed delivery or uncollected packages, reshipping costs are the customer's responsibility.
  • We do not ship to P.O. boxes when the selected carrier does not allow it.

6) Damaged or Lost Packages

  • If your package arrives visibly damaged, take photos of it before and while opening it.
  • Report the issue within 48 business hours of delivery through the Contact Form, attaching photos and your order number.
  • If damage or loss is confirmed, we will provide a replacement or a refund following our review.

7) Pre-orders

  • Orders containing pre-order items will be shipped in a single shipment once all products are available, unless otherwise agreed.
  • The estimated availability date will be shown on the product page.

8) International Shipping, Customs and Taxes

  • For orders shipped outside the European Union, customs duties, local VAT and other taxes may be charged by the destination country.
  • These costs are the customer's responsibility and are not included in the price paid on our website.

9) Force Majeure

  • Fila Gioia 3D Lab is not responsible for delays caused by external factors (natural disasters, strikes, border controls, customs inspections, holidays, transportation disruptions, etc.), but will do its best to minimize the impact.

10) Contact

If you have any questions, please use our Contact Form or email us at socialmedia@filagioia.com.

  • Address: Via delle Olimpiadi 11, 51100, Italy
This policy may be updated without notice. We recommend reviewing it before each purchase.