Welcome to Fila Gioia 3D Lab. By using our website and placing an order, you accept these Terms and Conditions. We recommend that you read them carefully before completing any purchase.
1. Company Information
Store Name: Fila Gioia 3D Lab
Email: Assistenza@filagioia.com
Address: Via delle Olimpiadi 11, 51100, Italy
VAT Number: to be indicated on the invoice
2. Purpose
These Terms and Conditions govern the use of the Fila Gioia 3D Lab website and the conditions for purchasing and selling products to the end consumer.
3. Orders
- To place an order, the customer must provide truthful and complete information.
- After finalizing the order, the customer will receive a confirmation email.
- Fila Gioia 3D Lab reserves the right to cancel orders in case of pricing errors, stock unavailability, or suspected fraudulent activity.
4. Prices and Payment
- All prices are expressed in euros (€) and include VAT at the current legal rate.
- Available payment methods will be shown at checkout.
- Orders are processed only after payment confirmation.
5. Shipping and Delivery
- Delivery times may vary depending on the product and the courier.
- Detailed information is available in our Shipping Policy.
6. Right of Withdrawal
- The consumer has the right to return their order within 14 days of receipt, without the need to provide a reason.
- Further details in our Refund Policy.
7. Warranty
- All products are covered by the legal warranty of 2 years according to European Union regulations.
- Defective products must be reported via our contact form.
8. Liability
- Fila Gioia 3D Lab is not responsible for delays or non-deliveries caused by circumstances beyond its control (strikes, courier disruptions, natural disasters, etc.).
9. Personal Data Processing
- Personal data is processed in accordance with the GDPR. Further information in our Privacy Policy.
10. Dispute Resolution
- In case of a dispute, the consumer can use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr
- Or the competent body for alternative dispute resolution in their country of residence.
11. Amendments
Fila Gioia 3D Lab reserves the right to amend these Terms and Conditions at any time. Updated versions will be published on this site.